Shipping + Returns

  • Items purchased from the online shop will be shipped the next working day.

  • "Made to Order" bags usually take 7 - 14 days to complete. It may be longer during busy times e.g. Christmas. Occasionally I am able to complete them sooner - do let me know if the order is urgent.

  • All bags are shipped First Class with tracking and require a signature on delivery.

  • If for any reason there is a problem with the bag you can return it and receive a full refund. Please notify me as soon as possible if this is the case.

  • To qualify for a refund, the bag must be returned in perfect condition, in its cotton slip bag, suitably and safely packed, within 7 days.

  • Returned bags must be shipped with tracking and a signature on delivery.

  • Please contact me directly for the return address.

  • The sender must cover the cost of the shipping.

  • You can return a "Made to Order" bag, but not if it has been personalised.

  • Sale items or bags purchased using a discount code are not returnable.

  • Gift Vouchers are refundable within 21 days.