Shipping + Returns

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  • Items purchased from the online shop will be shipped the next working day.
  • "Made to Order" bags usually take 14 days - 21 days. It may be longer during busy times e.g. Christmas. Occasionally I am able to complete them sooner - do let me know if the order is urgent.
  • All bags are shipped with tracking and require a signature on delivery.
  • If for any reason there is a problem with the bag you can return it and receive a full refund. Please notify me as soon as possible if this is the case.
  • To qualify for a refund, the bag must be returned in perfect condition, in its cotton slip bag, suitably and safely packed, within 7 days.
  • Returned bags must be shipped with tracking and a signature on delivery.
  • Please contact me directly for the return address.
  • The sender must cover the cost of the shipping.
  • You can return a "Made to Order" bag, but NOT if it has been personalised.
  • Sale items or bags purchased using a discount code are not returnable.
  • Gift Vouchers are refundable within 21 days.