Shipping + Returns
Items purchased from the online shop will be shipped the next working day.
"Made to Order" bags usually take 7 - 14 days to complete. It may be longer during busy times e.g. Christmas. Occasionally I am able to complete them sooner - do let me know if the order is urgent.
All bags are shipped First Class with tracking and require a signature on delivery.
If for any reason there is a problem with the bag you can return it and receive a full refund. Please notify me as soon as possible if this is the case.
To qualify for a refund, the bag must be returned in perfect condition, in its cotton slip bag, suitably and safely packed, within 7 days.
Returned bags must be shipped with tracking and a signature on delivery.
Please contact me directly for the return address.
The sender must cover the cost of the shipping.
You can return a "Made to Order" bag, but not if it has been personalised.
Sale items or bags purchased using a discount code are not returnable.
Gift Vouchers are refundable within 21 days.